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Service Policy

Pest Control Service Policy Regarding Refunds and Service Issues

At Gone Pest Solutions we are committed to providing high-quality and effective pest control services. We strive for complete customer satisfaction. Please carefully read our policy regarding refunds and service issues.

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Our Commitment:

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  • We will perform our services with reasonable care and skill, using industry-standard practices and quality products.

  • We will make every effort to address your pest control needs effectively based on the information provided and our professional assessment.

  • We will communicate clearly about the treatment plan and any expected outcomes.​

 

Refund Policy:

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Generally, we do not offer refunds for pest control services that have been completed. The effectiveness of pest control treatments can be influenced by various factors outside of our direct control, including but not limited to:

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  • The severity and extent of the initial infestation.

  • Environmental conditions and property maintenance.

  • The life cycle and behaviour of the specific pests.

  • Customer actions following treatment (e.g., not following recommendations).

  • Pests entering the property after the treatment due to external factors.

 

Procedure for Addressing Service Issues:

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If you experience a problem following our service, we request that you contact us immediately, but no later than seven (7) business days after the service date. This allows us to promptly assess the situation.

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When contacting us, please provide the following information:

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  • Your name and address.

  • The date of service.

  • A clear description of the issue you are experiencing.

  • Photographic or other evidence, if applicable.

 

Upon receiving your complaint, we will:

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  1. Thoroughly investigate the matter.

  2. Arrange for a qualified technician to return to your property to assess the situation, if deemed necessary.

  3. Based on our investigation, we will determine the cause of the issue and the appropriate course of action.

 

Our Options for Resolving Service Issues (excluding general refunds):

Where a service issue arises that is not due to employee negligence, or where negligence cannot be clearly demonstrated, we may offer one or more of the following remedies, at our discretion, to ensure your satisfaction:

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  • Re-treatment: We may offer a complimentary or discounted re-treatment of the affected areas.

  • Advice and Recommendations: We will provide further advice on preventative measures you can take to minimize future pest issues.

  • Adjusted Service Plan: We may discuss and offer an adjusted service plan tailored to your specific needs.

 

Queensland Consumer Law:

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Our policies are in addition to your rights under the Australian Consumer Law (ACL), which forms part of the Queensland Consumer Law. Under the ACL, our services must be provided with acceptable care and skill, be fit for purpose, and be provided within a reasonable time. If our services do not meet these guarantees, you may be entitled to a remedy under the ACL, which may include a resupply of the services or a refund in certain circumstances as determined by the ACL.

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How to Contact Us:

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If you have any questions or concerns regarding our services or this policy, please contact us at:

 

We appreciate your business and look forward to providing you with effective pest control solutions.

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