Privacy Policy

At Gone Pest Control Solutions, based in Toowoomba, Queensland (referred to as "we," "us," or "our"), we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information.

What Personal Information Do We Collect?

We may collect the following types of personal information:

Identification Information: Your name, address, phone number, email address.
Service-Related Information: Details about the pest control services you have requested or received, property details relevant to the service.
Payment Information: Credit card details or other payment information (collected securely for processing payments).
Communication Information: Records of our communications with you (e.g., emails, phone calls).
Website Usage Information: If you use our website, we may collect information about your browsing activity (e.g., IP address, pages visited) through cookies or similar technologies.

How Do We Collect Your Personal Information?

We collect your personal information in the following ways:

Directly from you: When you contact us to request a service, complete a form, provide information over the phone, or interact with us in person.
Through our website: If you use our website to make inquiries or book services.
From third parties: In limited circumstances, such as when processing payments through secure payment gateways.

How Do We Use Your Personal Information?

We may use your personal information for the following purposes:

To provide you with the pest control services you have requested in Toowoomba and surrounding areas.
To communicate with you regarding your service requests, appointments, and follow-ups.
To process payments for our services.
To respond to your inquiries and provide customer support.
To improve our services and customer experience.
For administrative and internal business purposes.
To comply with legal and regulatory obligations.
For marketing purposes (only if you have consented to receive such communications, and you can opt-out at any time).

Disclosure of Your Personal Information

We may disclose your personal information to:

Our employees and contractors who need the information to provide services to you.
Third-party service providers who assist us with our business operations (e.g., payment processors, IT support). These providers are subject to confidentiality obligations.
Regulatory bodies or law enforcement agencies if required by law.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Implementing physical security measures at our Toowoomba base.
Using secure technology and encryption where appropriate.
Restricting access to personal information to authorised personnel.

Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To request access or correction, please contact us using the details below. We may require you to verify your identity before providing access to your information.

Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at:

Gone Pest Control Solutions
0438 483 335
info@gonepest.com

Updates to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website or otherwise communicated to you. We encourage you to review this policy periodically.

Effective Date: 04/04/2025